We pride ourselves on giving great patient service and hope that you are satisfied and happy with your visit. However, we understand that situations can arise and we ask that you review our office policies so that your experience at our office can be more enjoyable and stress free.
Please be aware of what your insurance is and what the coverage entails. Medical eye visits and routine vision exams are different and are often covered under different insurance plans which cannot be used together at the same visit. We try to do our best to find your insurances and get an authorization prior to your exam. However, there are times when we cannot determine coverage due to factors that are beyond our control. You are expected to pay for your visit in full if your coverage cannot be verified prior to services being rendered.
Please keep in mind that your insurance is a contract between you and your insurance company. Therefore, any copays, deductibles or co-insurances that may apply to your plan cannot be waived by our office. Verification of your benefits is not a guarantee of payment. You will be billed for any services and materials that your insurance does not cover and you are ultimately responsible for the balance on the bill.
Payment for all services and copays is expected in full at the time of your visit.
- Professional fees are non-refundable after services have been rendered
- A $20 processing fee will be charged on all returned checks
Vision is complex and oftentimes adjustment to new prescriptions can vary from patient to patient. If you are unhappy with your new glasses or contact lens prescription, you have up to thirty (30) days from the date of your examination to come in for a complementary recheck. After the thirty day period ends, there will be a $20 fee for any additional rechecks. If you return for any rechecks after 90 days, a new full examination will be required.
Contact lens prescriptions are only valid for one year in the state of New Jersey. The standard of care is to perform yearly contact lens evaluations to assess eye health and ensure appropriate lens fit. Your insurance company may or may not cover contact lens evaluations. Additional professional fees will apply in addition to the annual routine exam fee, and vary depending on lens type and fit. Included in the evaluation fee is the contact lens evaluation, a complementary pair of diagnostic contact lenses, a solution kit and any contact lens follow-up care that is required within one month of the date of your contact lens evaluation.
Patients have up to 90 days from the date of their initial exam to return for a contact lens evaluation. However, after the 90 day period, a new full examination will be required, as vision and ocular health can often change quickly.
Patients are responsible for making sure they follow the doctor's recommended follow-up schedule for any contact lens evaluations and fittings.
You can return unopened, non expired and unaltered contact lens boxes in resealable condition if bought from us for exchange only.
We do not take any responsibility for any contact lenses purchased outside of our office.
What to Expect on the day of your examination
- When you arrive at our office, please have your vision and medical insurance cards readily available as well as a form of identification.
- All patients will be required to fill out paperwork upon arrival. New patient paper work is slightly longer than existing patient paper work so please plan to arrive 15 minutes prior to your scheduled exam to fill out all of this information
- Once your paperwork is filled out, an optometric technician will escort you into the pre-testing room. Pre-testing consists of autorefraction (useful in helping to determine your glasses prescription and shape of your eye), non-contact tonometry (measures intraocular pressure, a screening for glaucoma), blood pressure, color and depth perception, visual acuity, and an Optomap retinal scan. Optomap retinal scans give our doctors a large view of the retina without the need for dilating drops which may otherwise cause prolonged visual side effects.
- You will then be escorted into the next available exam room and your doctor will conduct the examination.
- Depending on the results of your Optomap scan, the doctor may recommend having your eyes dilated. If a dilation is recommended, you will be informed by the doctor and if you have no one to drive you, you may return at a later date for the completion of this test.